SAP BRIM

SAP Subscription Order Management

SAP Subscription Order Management (SOM) is your central hub for managing complex contract agreements. Whether physical products, one-time fees, recurring services, or usage-based offerings – SOM brings all contract components together in a structured way. From creation to termination, you manage the entire contract lifecycle flexibly and efficiently.

With SAP Subscription Order Management, you orchestrate complex order processes seamlessly – from product configuration to billing, ensuring smooth operations and delighted customers.

Contract management made easy

Your Benefits at a Glance:

Fully automate contract processes

Automate the entire contract process: from ordering and changes to billing, everything runs seamlessly. This saves you time, reduces manual effort, and increases customer satisfaction.

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Centralized control of contract data

Bundle all contract components – from physical products to usage-based services – into a single, consistent data structure.

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Seamless integration into your IT landscape

With standardized REST APIs and event triggers, SOM can be integrated quickly and future-proof into front- and back-end systems – without complex custom development.

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Faster time-to-market

New products, bundles, or pricing models can be configured quickly and mapped instantly through the contract logic.

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Greater transparency for customers and teams

Full transparency: every contract detail, billing logic, and status change documented and available anytime.

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Scalability for high-growth business models

Built for scale: SOM handles high contract volumes, frequent changes, and dynamic markets with ease.

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Minimize error sources

Automation and structured data management significantly reduce error susceptibility – while increasing process quality.

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Fully automate contract processes

Automate the entire contract process: from ordering and changes to billing, everything runs seamlessly. This saves you time, reduces manual effort, and increases customer satisfaction.

:::

Centralized control of contract data

Bundle all contract components – from physical products to usage-based services – into a single, consistent data structure.

:::

Seamless integration into your IT landscape

With standardized REST APIs and event triggers, SOM can be integrated quickly and future-proof into front- and back-end systems – without complex custom development.

:::

Faster time-to-market

New products, bundles, or pricing models can be configured quickly and mapped instantly through the contract logic.

:::

Greater transparency for customers and teams

Full transparency: every contract detail, billing logic, and status change documented and available anytime.

:::

Scalability for high-growth business models

Built for scale: SOM handles high contract volumes, frequent changes, and dynamic markets with ease.

:::

Minimize error sources

Automation and structured data management significantly reduce error susceptibility – while increasing process quality.

:::

Core Functionalities

Support all contract types

Adapt contracts of any type – subscriptions, frameworks, partners – with end-to-end lifecycle governance.

Contract change versioning

Every change automatically creates a new contract version – transparent and traceable.

Bundle products & configure easily

Combine products and services individually; configurable features automatically control prices and discounts.

Pricing and charging logic

From one-off to recurring and usage-based – all fees managed automatically in contracts.

Roles and responsibilities management

Assign roles like partner, payer, or invoice recipient flexibly – for clear accountability.

Integrated organizational structure

System-based mapping of sales and service units ensures accurate pricing, tax handling, and process logic.

Effortless SAP integration

Leverage central S/4HANA master data for streamlined processes and reduced maintenance.

Use Cases

SAP SOM is ideal for companies with subscription-based, service-oriented, or complex product models. The solution is used across industries:

Postal and logistics services

Contracts with partner branches are managed centrally. Services and fee models (e.g., flat fees, transactions) can be controlled flexibly and billed automatically.

Membership models

Centralized management of memberships, renewals, add-ons, and pricing – scalable for any organization.

Mobility services & car sharing

Customer subscriptions for different vehicle classes are digitally managed – including service packages and usage-based billing – ideal for flexible, app-based business models.

Telecommunications

Directly map complex tariffs, bundles, and upgrades in contracts – with full control of terms and service changes.

Subscription & Digital Business

Whether software subscriptions, streaming services, or platform offerings: SOM enables the flexible setup, management, and adaptation of high-growth subscription business models